returns

TRUVAL’S FREE RETURN POLICY & PROCESS

IF YOUR NOT 100% SATISFIED WITH YOUR PURCHASE SIMPLY MAKE A RETURN REQUEST WITHIN 7 BUSINESS DAYS

For any item that is eligible for return, you have 7 business days to make that request from the time that the package is delivered to you. For items that are not eligible for returns, we will work with you to find a solution.


Start your returns request by following the steps below.

  1. CHECK RETURN ELIGIBILITY
  2. REQUEST A RETURN
  3. SHIP YOUR ORDER
  4. RECEIVE A REFUND


RETURN ELIGIBILITY GUIDE

CHECK THAT YOUR ITEM IS RETURNABLE,THE FOLLOWING ARE REQUIRED

  • Make sure your item is in its original purchase condition with all security tags and stickers in place.
  •  Include all product documentation and materials including original boxes or papers.
  •  Make sure you request a return within 7 business days of delivery to you.
  • Don’t return your order if it states it is “Final Sale” in your order confirmation email.
  • Don’t return your order if it has been sized or engraved by Truval from a customer request or while in your possession.
  • Don’t remove or tamper with the Truval security tag or security sticker.


RETURN FOR CREDIT

At Truval, we are committed to your satisfaction. To ensure your satisfaction, we offer a return for credit policy within 7 business days on most items. To check if your item qualifies, please check under the returns tab of the product page you are looking at. Follow the steps below to request a return for credit.


HOW TO REQUEST A RETURN

EMAIL TRUVAL TO REQUEST A RETURN
Click “Request a Return” below or email info@truval.com.

Please Include:
  1. Order number which can be found in order confirmation email or under your account in “Your Orders” section.
  2. Reason for return.

  • You have up to 7 business days after receiving your order to submit your return request. Our in house team will assess the request (based on return eligibility) and email a pre-insured shipping label.

  • SHIPPING LABEL

    Print your insured pre-paid shipping label and send in the item within 3 business days of receiving the shipping label or you may lose return eligibility.

    • DOUBLE BOX AND INCLUDE ALL ORIGINAL DOCUMENTS AND PACKAGING
    • Include all original packaging and materials. Please double box your item securely with two new shipping boxes. Use bubble wrap or other cushion materials to protect the item during transit. Tape the box tightly and remove all previous labels on the outer box. Drop off at UPS, FEDEX, or USPS


    RECEIVE YOUR REFUND OR TRUVAL CREDIT

    Once your item is received, please allow 7-10 business days for processing and review. Once approved, you will receive an email confirmation and your purchase will be refunded against the payment method originally used. It may take 2-3 business days for the credit to post. You can contact your credit card company on posting guidelines as they vary.

    If your item is returnable for credit, you will receive the Truval credit in your account in 2-3 business days and can apply that immediately to your next purchase.

    A restocking fee may apply based on the condition of the return.


    INTERNATIONAL RETURNS

    Truval ships internationally to over 30 countries. Please be advised an additional return charge may be requested based on your international location.

    International returns on Final Sale items are not accepted for any reason and customers are responsible for paying customs and duties instilled by their country when ordering internationally.