TRUVAL’S FREE RETURN POLICY & PROCESS
IF YOUR NOT 100% SATISFIED WITH YOUR PURCHASE SIMPLY MAKE A RETURN REQUEST WITHIN 7 BUSINESS DAYS
For any item that is eligible for return, you have 7 business days to make that request from the time that the package is delivered to you. For items that are not eligible for returns, we will work with you to find a solution.
Start your returns request by following the steps below.
- CHECK RETURN ELIGIBILITY
- REQUEST A RETURN
- SHIP YOUR ORDER
- RECEIVE A REFUND
RETURN ELIGIBILITY GUIDE
CHECK THAT YOUR ITEM IS RETURNABLE,THE FOLLOWING ARE REQUIRED
- Make sure your item is in its original purchase condition with all security tags and stickers in place.
- Include all product documentation and materials including original boxes or papers.
- Make sure you request a return within 7 business days of delivery to you.
- Don’t return your order if it states it is “Final Sale” in your order confirmation email.
- Don’t return your order if it has been sized or engraved by Truval from a customer request or while in your possession.
- Don’t remove or tamper with the Truval security tag or security sticker.
RETURN FOR CREDIT
At Truval, we are committed to your satisfaction. To ensure your satisfaction, we offer a return for credit policy within 7 business days on most items. To check if your item qualifies, please check under the returns tab of the product page you are looking at. Follow the steps below to request a return for credit.
HOW TO REQUEST A RETURN
EMAIL TRUVAL TO REQUEST A RETURN
Click “Request a Return” below or email email@example.com.
- Order number which can be found in order confirmation email or under your account in “Your Orders” section.
Reason for return.
Print your insured pre-paid shipping label and send in the item within 3 business days of receiving the shipping label or you may lose return eligibility.
- DOUBLE BOX AND INCLUDE ALL ORIGINAL DOCUMENTS AND PACKAGING
- Include all original packaging and materials. Please double box your item securely with two new shipping boxes. Use bubble wrap or other cushion materials to protect the item during transit. Tape the box tightly and remove all previous labels on the outer box. Drop off at UPS, FEDEX, or USPS
RECEIVE YOUR REFUND OR TRUVAL CREDIT
Once your item is received, please allow 7-10 business days for processing and review. Once approved, you will receive an email confirmation and your purchase will be refunded against the payment method originally used. It may take 2-3 business days for the credit to post. You can contact your credit card company on posting guidelines as they vary.
If your item is returnable for credit, you will receive the Truval credit in your account in 2-3 business days and can apply that immediately to your next purchase.
A restocking fee may apply based on the condition of the return.
Truval ships internationally to over 30 countries. Please be advised an additional return charge may be requested based on your international location.
International returns on Final Sale items are not accepted for any reason and customers are responsible for paying customs and duties instilled by their country when ordering internationally.